3Com Corporation EtherDisk Diskette for the EtherLink II Family Technical Support For repairs, spare parts and on-site services, please contact your network supplier or authorized service center. Returning Boards for Repair --------------------------- If you return a board directly to 3Com, you need a return material authorization (RMA) number before shipping. Call one of the 3Com service and support phone numbers listed below for the RMA number. Shipping information: - The adapter must be wrapped in an antistatic bag. Use the original container if possible. Do not return cables, connectors or documentation. - Mark the RMA number clearly in multiple locations on the outside of the shipping container. - Call 1-800-876-3Com for the shipping address. Factory repairs take approximately thirty (30) working days and are returned Priority 2. Return shipping and handling is included. Payment is by COD, MasterCard, or VISA. 3Com Major Service and Support Phone Numbers -------------------------------------------- To locate a 3Com authorized service partner near you, contact your local 3Com sales office: Australia (61) 2 959 3020 Belgium/Netherlands (31) 25 032 2120 France (33) 1 698 66800 Germany (49) 89 678-210 Hong Kong (852) 848 9200 Italy (39) 22 549 741 Japan (81) 3 546 62233 Nordic (46) 8 703 4870 Singapore (65) 321 8929 Taiwan (886) 2 775 4352 UK (44) 628 890 670 USA Call 1-800-NET-3Com for a 3Com sales office in your area When you contact a 3Com authorized service partner for assistance, have the following information ready: * Diagnostic error messages * A list of system hardware and software, including revision levels * Detail on recent configuration changes, if applicable 3Com's service partner will determine what action needs to be taken to resolve the problem. 3Com service partners can verify hardware failures and advise you when it is more cost effective to replace, rather than repair, a product. If your region is not in the listed areas, please contact your network supplier for assistance. 3Com Bulletin Board Service (BBS) --------------------------------- Software updates, drivers, and product information can be obtained on 3Com's BBS, called "CardBoard." For BBS access, the modem number is (408) 980-8204. CardFacts: Facsimile Service ---------------------------- This service automatically sends printed information to your facsimile machine anywhere in the world. Using a touchtone telephone, call (408) 727-7021. Follow the recorded instructions. Document 9999 provides you with a list of current documents. CompuServe: Ask3Com Forum ------------------------- You can use CompuServe services to upload updated files and check information posted by 3Com. To use this service, you must be a user of CompuServe. To obtain your local CompuServe dial-in phone number, call 1-800-848-8990. After you login to CompuServe, type "GO THREECOM" to get into the Ask3Com Forum menu. Novell Technical Support ------------------------ For information on technical support for Novell's products: - Call 1-800-NETWARE (Novell's main phone number is 801-429-7000) - Refer to NETWIRE on CompuServe - Contact your local Novell network supplier or authorized service center Microsoft Technical Support --------------------------- For information on technical support for Microsoft's products: - Call 1-206-454-2030 - Contact your local Microsoft network supplier or authorized service center IBM Technical Support --------------------- For information on technical support for IBM's products, contact your local IBM network supplier or authorized service center. %VER Technical Support v3.0b